Both VOIP and PBX Business Phone systems are designed specifically for the client for their situation. Some Digital Phone systems like those for a Napa auto store need simple lines 1234 type setup. Some of the industrial and Technology companies need simple phones with an extension in their cubicle or office just in case they don't have a computer or a cell phone. Some companies want to buy their phone systems out right and not think of them again. Some companies want a hosted system from the cloud and pay per month and not have to worry about their investment. With that being said don't worry we have all options available for you and we will walk you through from conception to implementation holding your hand the entire way. We have professionals that will give you several proposals so that you know how much it will cost per month comma up front, installed. Of course we never leave out hidden cost for installation, training, maintenance.
Quick response time
Certified NEC Technicians and Phone Repair Service
40+ Years of technical experience
We stock critical parts and equipment
On-call after hours and weekends
An authorized NEC dealer, the world’s leading provider of Internet, broadband network and enterprise solutions, Next Generation Communications offers a wide range of phones and applications that help businesses benefit from greater productivity. The UNIVERGE family of desktop phones, in-building wireless systems, and softphones help workers quickly and reliably access tools, information, and individuals anywhere at any time. The many customizable options and advanced features available on NEC phones provide businesses with even more flexibility in how they communicate.
NEW PHONE SYSTEMS
Have a new business or need a new business phone system? Choosing the right business phone system is critical. Our business phone solutions are extraordinarily flexible and can grow with you or even go with you if you move locations. Our system offers all the advanced phone system features you’d expect and need to stay connected in the office or on the go.
CLOUD BASED SOLUTIONS
Put your phone system in the cloud. Today’s world is virtual and so should your phone system. Cloud-based phone solutions offer seamless integration to connect your people, locations and devices with a single system. Cloud-based phone systems are quick to install, easy to manage and ready to today’s business.
VoIP & PBX SYSTEMS
Onsite phone systems with one of the most advanced and fully featured phone systems in the industry. VoIP and PBX phone systems are ultra-reliable with seamless integration. Plus, they are supported by our highly trained and certified technicians located right here in the Western New York area so you can focus on your business while we focus on your phone system.
NEC Corporation of America sells and supports its products and services through a network of authorized dealers and via direct sales. Meeting NEC's certification and accreditation standards, Next Generation Communications is expertly qualified to provide you with everything from smaller voice systems to integrated solutions for your business.
Your business phone is the hub of communication—whether it’s your desktop phone, through a computer or in the palm of your hand. NEC offers a wide range of phones and applications that help businesses benefit from greater productivity. The UNIVERGE family of desktop phones, in-building wireless systems, and softphones help workers quickly and reliably access tools, information, and individuals anywhere at any time. The many customizable options and advanced features available on NEC phones provide businesses with even more flexibility in how they communicate.
Whether you need a phone system for small business or solution for a large enterprise, Next Generation Communications has the same drive for excellence for each of our customers. You will enjoy the difference that our experience and our service
Cloud Phone Systems
known as hosted PBX, virtual PBX or cloud PBX systems, cloud phone solutions is a phone system that is delivered through the internet. With seamless scalability and installation, cloud phone systems are easy to use and available wherever you are to connect your people, locations and devices. You’ve most likely got a smartphone in your pocket or purse, why not on your desk so your callers can find you at the office, on the road or at home.
Cloud phone systems are ideal for small, medium and large business alike. Meet the diverse needs of your business with a hosted system. Hosted cloud-based phone solutions are simple to manage, easy to use and has advanced features that allows you the flexibility to add extensions, forward calls, manage voicemails and create a professional appearance. Plus, cloud based phone systems offer a predictable solution for your budget. You know every single month what you will pay because it is based on per user per month fee.
With the below partners we can get you a perfect set of shoes, or Phones for your business (better put). Let us help quote for FREE:
TypeUNIVERGE BLUE SIP Trunking
Business Phones Made Easy
What is SIP Trunking?
SIP Trunking is the Voice over Internet Protocol (VoIP) and streaming media service by which NEC delivers telephone and unified communications features with UNIVERGE BLUE.
SIP Trunking is delivered to you via a cloud-based PBX. It is an efficient, flexible, low-cost, modern replacement for traditional telephone lines. SIP Trunks are delivered over an inexpensive broadband connection.
Why is UNIVERGE BLUE Using SIP Trunking?
SIP Trunking is a key technology that allows hybrid deployments of UNIVERGE BLUE – integrating your existing phone investments with the latest cloud-based communications features available with UNIVERGE BLUE.
SIP Trunking Enables You To:
Make and receive local calls
Make and receive long-distance calls
Make emergency 911 calls
Access Directory assistance
Use desktop phones, soft phones, and mobile devices
Superior Call Quality Using Your Broadband Connection
Each SIP Trunk (or “call path”) can support one phone call. The number of SIP Trunks your business requires is determined by the maximum number of concurrent external phone calls that will occur at your location. A simple, yet comprehensive test provides the current capacity of your existing broadband circuit. In some cases, you may require additional bandwidth to maintain superior call quality and support new unified communications features.
Benefits of SIP Trunking:
Centralize control of your communications network
Quickly add new digital lines to meet business needs
Lower costs compared to traditional PSTN lines
Integrate traditional phone services with cloud-based features
Business Cloud Services by NEC
UNIVERGE BLUE is a comprehensive suite of enterprise-grade unified communications for business: voice, mobility, messaging, presence, conferencing, and contact center.
UNIVERGE BLUE is built on a solid foundation of NEC technology, enabling it to work with existing on-premises infrastructure or as a pure cloud-delivery service. Backed by 100+ years of experience, innovation and infrastructure investment, NEC is a trusted, global leader in communications technology. your paragraph here.
SMS Texting From Our Hosted Cloud APP and Desktop
Product Features Send & Receive SMS/MMS CoreNexa SMS allows users to send 1-to-1 or group SMS messages (text) or MMS (images/video/ documents) to customers and colleagues through CoreNexa UC and Mobile via their business phone number. Hosted SMS Any number may be enabled for CoreNexa SMS within CoreNexa Account Manager, regardless of that number’s voice/data carrier. List View All of a user’s messages are displayed in a descending list format, with their most recent messages at the top, along with message previews and bold/unbolded text for unread/read messages. Detailed Message View Individual messages are displayed with timestamps, message history, participant lists, and new message line indicators, so you always know when you left off. Contact Matching Phone numbers displayed in CoreNexa UC are automatically replaced with known contact names within SMS conversations. Create New/Add to Existing Contact from within a Conversation Unrecognized numbers in an SMS conversation can be quickly added to a user’s contact list, or added to an existing contact. Delivery/Failed Delivery Receipts CoreNexa SMS indicates whether a message was successfully delivered or not. Name 1-to-1 & Group Conversations For easy identification, users can label their 1-to-1 or group conversations within CoreNexa UC. Message Notifications Users are notified as messages come in via notifications on their browser and within the CoreNexa UC interface, and with unread message count badges within the List View. Search Capabilities Messages can be searched by name, phone number, or conversation title. Leave a Conversation Users can choose to opt-out of a conversation at any time by leaving the conversation. If a conversation is left and a participant responds the full message history is still preserved. Mute a Conversation When a conversation is muted, there will be no desktop or window notifications or sounds. Only badge counts will display. Click-to-Dial Within Messages Users can start a voice call with the participants of a conversation within the SMS message screen.
Zero Configuration CoreNexa UC is set up in minutes and users can begin working instantly with just an internet connection and their preferred device. Users have one simple login for all their calling, chat, video and meeting needs, including access to all their enterprise contacts. Calling Make and take calls right from the CoreNexa UC & Mobile interface, and access a comprehensive menu of calling features: Inbound/Outbound Calling, Three-Way Calling, Speed-Dial, Attended/Unattended Transfer, Do Not Disturb, Call Forwarding, Mute, Hold, Re-dial, Find Me Chat Chat with one or multiple users across the entire organization with the click of a button through CoreNexa UC. Visual Voicemail View and manage voicemails on a single screen, including convenient visual message transcriptions powered by Google’s Cloud Speech API. Call History See calls over the previous 90 day period. Multiple filter options help users quickly sort and manage their activity. Enterprise Contacts Access enterprise contacts automatically and instantly see their presence. Start calls, meetings, or chats with the click of a button, and add, edit, or delete contacts without leaving the screen. Meetings/Video Start, host and conduct full video experience meetings with one or multiple participants and with guests inside or outside of the company. Screen Sharing Share screens for productive meetings and spontaneous collaboration. Share one screen, multiple screens, several browser windows, or just specific applications. Scheduling Set up meetings for a future date and time through a consistent, personalized meeting URL that can be used at any time. Call Move Users can move between CoreNexa UC, CoreNexa Mobile, and their deskphones while on a call, ensuring conversations stay seamless across multiple devices. Presence Management CoreNexa UC can automatically indicate whether a user is on a UC call, or if the user is hosting a meeting, so employees can tell at a glance when their coworkers are available. Users also have the ability to manually set their presence status to Available, Away, Do Not Disturb, or Invisible. In-app/Browser Notifications Receive instant notifications for missed calls, voicemails, and chat/SMS messages. A helpful counter in the browser tab displays a count of total messages (chat/SMS), missed calls, and new voicemails. Call Recording View, listen, search & download call recordings directly inside the UC Client. Profile Pictures Users can update photos for themselves and their personal contacts within CoreNexa UC. This replaces the profile coin in chat and SMS conversations.Type your paragraph here.
Voice to Text:
Never Miss a Message
Again With Visual
Ever feel like every time you step away from your desk, you return to a heap of
missed calls and voicemails? Have you ever missed time sensitive or important information because you didn’t have time to listen to all your missed messages?
With TTM Voice to Text visual voicemail transcription, employees can
read messages on their desktop UC Client or mobile app, at a glance, from virtually
anywhere, and without dialing into their mailbox. Busy or remote employees
remain connected at all times, important messages can be addressed immediately,
and productivity isn’t compromised by being away from the desk or office. What Voice to Text Does:
TTM Voice to Text solution uses Artificial Intelligence (AI) to instantly transcribe messages in a user’s voice mailbox. It then delivers those transcriptions to a user’s preferred devices via email, SMS, or
TTM UC & Mobile — delivering
the flexibility and efficiency that employees
have increasingly come to expect from their communications solutions. TTM's Voice to Text solution leverages Google’s
Cloud Speech API for Speech to Text transcription, which has better accuracy than other voice transcription solutions.
How Users Benefit from TTM Voice
Voice to Text is ideal for busy professionals who can’t be accessible at a moment’s notice, are
often in meetings, or in an environment where
it’s not feasible to listen to messages in sequential order (or at all). Users can easily read specific
messages to find the exact info they need, at
the exact time they need it.
Voice to Text offers the convenience and time-
saving functionalities that are increasingly expected by the modern workforce. TTM Voice to Text benefits team members at all levels of the
• Busy executives, who need to be able to quickly
scroll through voicemails and identify the most
important messages to address
• Managers and team leaders, who can receive
important updates from their team while in a
meeting or otherwise indisposed
Field technicians, who can check appointment
updates and customer inquiries while on location
• Customer service representatives, who can
review customer voicemails and find the
resources to address their needs before
returning the call ext
Voice to Text offers a practical, convenient
way to keep up with the messages that need
attention and prioritization. Team members
can focus on important issues without sorting
through messages that may not require an
Three key benefits of Voice to Text include:
Streamlined Business Processes: Voice to Text eliminates the potential roadblocks caused by missed communications. The end result? Higher-performing employees who can spend more time creating efficiencies, and less time trying to chase each other down.
Improved Management of Time-Sensitive
Operations: Because employees can check their messages from whenever and wherever
is convenient, time-sensitive communications don’t get lost in the shuffle. Critical operations can be given the attention they need, preventing costly and headache-inducing issues for
the company down the line.
Reduced Costs and Increased Efficiency:
Time is money, and time spent logging into voicemails and listening to non-essential
messages is time that could be better spent elsewhere. Voice to Text ensures employees
are efficient and well-connected, teams are
empowered to create efficiencies and deliver fast results, and the business as a whole is
more agile and better positioned to pursue